Aberdeen cancelled just 200 tickets after their two day probe into their Viaplay Cup Final sales from earlier this week.
The Dons had put their tickets on sale earlier in the week and there was a worry from supporters that Rangers fans had managed to snap some up because they had gone on general sale quickly. Aberdeen CEO Alan Burrows then launched an investigation and the club announced that briefs had been cancelled earlier tonight.
And the Daily Record report it was around the 200 mark that were cancelled and they will be refunded over the next few days. Aberdeen blamed human error for the issues and have promised to work on it for the next time. They had initially put the tickets on sale for the Viaplay Cup Final at Hampden next month to supporters with 200+ loyalty points but it quickly dropped to none and left regular match going fans without a ticket.
They are due to receive another 2500 briefs for the match and they will go on sale when the club receive them and they released a statement to say: “Following our communication on Wednesday morning, we wish to further alleviate any concerns Dons fans may have about the ticketing process for the Viaplay Cup Final.
“Firstly, we apologise for any undue frustration or panic the general sale period may have caused. We understand this is a hugely important match for all our supporters who are keen to see their team play in a national cup final for the first time in five years.
“When determining arrangements for this match our experienced ticketing staff planned the process with the intention of trying to allow larger groups and families to sit together at the Cup Final.
“With hindsight, we should have created additional tiers to the sales process before going on general sale, and not doing so, has caused unneeded anxiety for our loyal fans. We are very sorry for this error.
“We have standard protocols in place for high-demand fixtures to prevent non-Aberdeen fans from purchasing in the designated Aberdeen fans’ sections. However, due to an unfortunate human error in our ticket office, an element of these protocols was missed on this occasion.
“As soon as we became aware of the issue, we worked quickly to rectify the problem with the ticketing team investigating all transactions purchased after 5pm on Tuesday.
“We have stringently checked all purchases made during this window to ensure they are compliant with our normal purchasing criteria, which includes a significant buying history.
“The small number of the ticket purchases, which did not meet these standard protocols, are being deactivated and refunded with immediate effect.
“Over and above that, we have been in dialogue with the SPFL and await the final number of additional tickets we get which will take us up to approximately 19,500 in total.
“When we receive these, the ticket office team will work to ensure all those who have registered for the waiting list, and meet the criteria, are given priority (based on Priority Points) to purchase both the small amount that will be relisted, and the approximate 2,500 South Stand Upper tickets to be provided.
“Once again, we sincerely apologise to our fantastic supporters who have backed the team in huge numbers this season. We are confident we have resolved any potential issues and look forward to seeing a colourful and noisy Red Army at Hampden.”
